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FAQ

Can we receive pricing information?
Sure, you can select the models from our website, and write email to us, we will offer you according to your quantity, material choosed and payment terms.

Are all your products in stock?
Some of our products and materials are in stock. As a manufacturer, we will make the products according to customers’ specific requirements. Keeping all our products in stock all the time is virtually impossible. However, we have a stock program for the material of most of our products. The common products will possibly be in stock in certain colors and options. We do our best to keep materials in stock. If you wan to order from us, please contact us with specific product names and options for further assistance.

Delivery
Delivery of your furniture will be approximately 3--4 weeks once we have received the 30% deposit.
When your item is being delivered please check the box is intact and all packing is not ripped or damaged. If you are not happy with the state of the packaging, please let us know, we will make improvement.

Trade Marks and Regulations
All reproduction/adaptations of furniture pictured on our web site and catalogue are not original items but are based on the originals. All furniture is of the highest quality and are replicates the essence of the original designs.
You can have your company logo and name on the outside of the carton boxes.

What is Semi-Aniline Leather?
Semi-Aniline leather is pure aniline leather that has a small amount of pigment or clear finish thus allowing the natural characteristics of the hide to still show through while offering some of the benefits of color consistency and increased wearability

Are your products originals?
No, but they are faithful reproductions of originals. These days, the only remaining "originals" are those that are displayed in museums.
Although expensive manufacturers commonly label their products as the only "authentic" ones, this is simply false.

Are there any differences between your copies and the "originals"?
Even after very close examination, you will not be able to detect any significant differences in quality and design.
Our aim is to keep the quality of our products at the highest possible level, from chromium-plating to the "inner life" of our cushions.
Companies which distribute the so-called ¡°originals¡± tend to use the same manufacturers and materials that we do, and attribute their much higher retail prices to the licensing fees that must be paid to the copyright holders.

Why are there differences in price between your products and the "originals"?
We have worked hard to create the most efficient and cost-effective business possible, and our relatively low overheads and large inventory enable us to offer our customers lower prices than our competitors.

Is it possible to get leather samples and fabric samples?
Yes, it is. Please give us your address and phone number to be sure that you have received our samples. Also provide us your DHL, UPS, TNT or Fedex account, then we will send the material sample and color sample to you, freight collect.

How are payments made?
Payment can be made by T/T or L/C at sight, When an order is placed, we require 30% deposit and the balance is paid before loading.

How do I go about ordering?
Please specify to email exactly what model, the material you want, i.e., fabric, PU or leather match , etc.

So you do custom furniture?
The port of loading is ShenZhen, China, if you buy in containers, the price will be FOB SHENZHEN, hence we will do the export customs clearance and the local fee here, you pay the shipping freight and do import customs clearance at your side.
Could you give me more info about shipping?
Pls let us know the port of destination at your side, we will check with our local shipping company and offer the ocean freight to you.

Do you make your furniture in different colors then what you have pictured?
Yes. We can produce in different colors and materials you wish. We do customer furniture. You can select them from our website and let us know when you place orders, but the min order quantity for each model per color is 30pcs for chairs and 5 sets for sofas!

Can the chair, sofa or loveseat from each set be purchased separately and if so what is the price?
Although it does pay off to purchase a whole set you have the option to order any combination of pieces you want. We have individual prices
What kinds of warranties and damages policies do you offer?
Warranty is limited to one year for frame on all upholstered furniture. Warranty for material/workmanship for all items is also one year.

All damages and dissatisfaction with our products must be reported within a week of furniture arrival. In the case of damages we require clear pictures of the exact damages to be sent for review. Replacement sets may be granted depending on the extent of damage. All damage cases are dealt with on a case by case basis.

What materials do you use for your furniture?
Our leather hides are 100% genuine top grain leather. Many manufacturers purchase cheap hides that have to be corrected, stretched, patched, and altered, which takes away from the durability of the leather. We don’t do this to our leathers. Usually if you do not specify that you want full leather, then our price is for half leather, half leather means that the furniture has leather only in areas that directly touch your body when sitting. The rest, usually the back and sides, are made with vinyl, artificial leather. Our leather hides are fully aniline dyed, colored completely through, not just on the surface. This makes for easy cleaning, and prevents fading, staining, and soiling and won’t peel and crack like cheaper leather.


Can you tell me about the cushions of the furniture?
Most models come with the following unless specified while ordering:
40kgs pure foam, these are more durable and provide better comfort and may be firm for some tastes. Many other manufacturers use only 30kgs foam or regenerative foam, which doesn’t give the preferred support and typically wears out sooner.
Individually pocketed coils for balanced comfort and long life (most other seat cushions are foam with no springs).
All cushions are wrapped in a polly wrap which helps the leather breathe, and prevents the leather from deteriorating the cushion.
Mostly each individual cushion is Velcro attached, is removable, has zippers which allows for replacement of cushion padding. 8 gauge heavy duty no-sag sinuous springs are used which provide a comfortable long lasting seating platform.

I’ve got other question. Where can I get information?
Simply write touchfurniture@yahoo.com.cn or Contact Us through our contact form.

Every new question will help us build better FAQ section.

 
     
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   Address:No. 72-1, Industrial Area, Guantian North Road, Longjiang Town,      Shunde Zone , Foshan, Guangdong,     China
   Postal code:528203 
   Tel: +86-757-81868760
   E-mail:         info@touchfurniturecn.com
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